In 2019, a focus on improving customer and employee experiences took centre stage and in this IDC eBook the spotlight will shine on enhanced experiences in 2020.  IDC analysts from across six different practice areas offer insights on the most important technology. The eBook highlights trends to follow as we enter a new era of the digital economy.

In this ebook, you’ll learn:

• Key trends set to affect transformation strategy and budget planning
• How forward-thinking organisations strategize to enhance employee and customer experiences
• Recommendations for your organisation’s consideration as you work to achieve successful digital transformation