Betasoft Managed Service, takes complete ownership of the entire print solution, Server OS, SQL server application and device software. Agrees suitable SLA’s with the client for overall system up-time and parameters for scheduled maintenance downtime.
Client takes responsibility of IT infrastructure required to deliver the service. Client’s helpdesk takes 1st line calls from end-users, provides necessary physical and remote electronic access to Betasoft, accepting downtime for required or desired upgrade or migration work.
Betasoft Technical Consultants provide weekly service reports, carry out technical system admin work, back-office tasks, scheduling reports, adjusting charging schemes etc.
Betasoft Managed Service will deploy – on site the appropriate number of consultants and engineers to achieve reasonable & agreeable timescales for any upgrades or migration work of server and device software
Betasoft Managed Service, will commit to continuously innovate to both enhance service and reduce costs
- Improve reporting & accounting
- Improve mobile print services – Cloud
- Reduce infrastructure costs – Cloud
- Enhance self-service functionality to further reduce admin task – Portal
- Further integration with LOB applications to eliminate manual activities
- Document scanning applications
Betasoft Managed Service, Health check carried out by qualified consultants, establishes whether a given system design is appropriate and also fully meets the customers requirements. We can pro-actively monitor your server error logs and messages informing you of any issues that have occurred or where errors are likely to result in more server errors later on.
Betasoft Managed Service, review previous failures and recommend and/or implement corrections and changes to prevent faults recurring.
Call now on 0141 206 3780 or email [email protected] – “Simply smart partnerships work”